Industry: AUTOMOTIVE
FETC: Automotive Sales and Support Services
SAQA ID: 64289
NQF Level: 4
Minimum Credits: 147
ETQA: MERSETA (17-QA/ACC/0030/06)
This qualification focuses on developing the skills and knowledge necessary to perform as a competent person in the automotive sales industry. This qualification substantiates the natural progression of a journeyman into the sales industry. There is little articulation sideways with the exception of “Service Advisor” at the same level or graduating vertically into a management related qualification.
A person acquiring this qualification will have the skills, knowledge and experience to:
Plan quarterly sales.
Perform vehicle sales.
Ensure client satisfaction.
This qualification will allow a learner in the automotive retail industry to obtain a nationally recognised qualification in and for the following functional areas, namely: Vehicle sales, parts sales, servicing sales, tyre sales, motor cycle sales (This includes but is not limited to: Motor Cycles, Tri Cycles and Quad Cycles), commercial vehicle sales, Off the Road vehicle sales (OTR includes but is not limited to: Military, Mining and Agriculture vehicle sales). It will also contribute to the up-liftment of the industry and will set a standard for professionalism in the industry. The qualification will assist in changing perceptions of the lack of integrity and business ethics of the industry. The obtainment of a qualification in all the identified functional areas of the automotive retail industry will also attract and retain quality learners and employees. This qualification will also provide for recognition of prior learning to allow for the recognition of existing, common knowledge and skills that will not only allow a learner to gain credits towards this qualification, but also to move across the functional areas.
The primary skill that is recognised in this qualification is to apply the fundamentals of “automotive sales” with regard to products or stock. This capability requires an understanding of basic sales techniques, the automotive product/stock and how to read and interpret prospective client interests and concerns.
Learners, once qualified, shall be able to apply sales skills in the different functional areas in the industry. This will allow the learner to provide a more effective service that will improve customer satisfaction. Learners will also be capable of representing products and services in the functional areas effectively and in so doing, assist customers to make an informed decision. Learners will be able to move to higher levels of functionality and learning in the different functional areas.